The Perils of Prescriptive Design
- Customer: Excuse me, would you mind heating up this pastry some more? It's cold in the middle.
- Starbucks Employee: Um, let me check... [Turns around and looks at their oven. Each button on the oven's face is labeled and preset to correspond with a specific pastry. The employee seems to be realizing she is unable to warm this pastry just a little bit.]
- Customer: It's fine on the outside, just cold in the middle. Just throw it in for a few seconds.
- Starbucks Employee: [Throws the semi-warm pastry in the trash] I'm going to have to make you another one...
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